Löwengrip Care & Color (English)
All prices include 25% VAT. Löwengrip Care & Color reserves the right to change pricing on a continual basis for all products in our range, regardless of whether it involves an increase or decrease. The price stated at the time of purchase applies. Every Löwengrip Care & Color campaign applies while supplies last, unless otherwise stated in the Product description. If you are under 18 years of age, you have to have permission from your guardian to order from us..
Using the website
Access to and usage of this website, as well as the Products and services listed on this website (collectively called “Services”), are subject to these terms and conditions (“General terms”). By using the Services, you acknowledge and accept that the General Terms will be updated from time to time. You should therefore keep up to date with this page, to be aware of potential changes to the General Terms made by Löwengrip Care & Color.
Access to the website is given on a temporary basis and Löwengrip Care & Color reserves the right to revoke or change the Services without any prior notice. Löwengrip Care & Color will not be held responsible if this website is unavailable at any Point for a certain period of time. From time to time we might restict access to certain parts or the entire website.
The lowengripcarecolor.com website may contain links to other sites that we do not control. We are not responsible for the privacy or content of these websites.
Order confirmation and transfer of risk
When we have received your order, an order confirmation will be sent by email. Should you wish to annul or make any alterations to your order, please contact our customer service team as soon as possible. You become the owner of the ordered goods when they have been physically delivered to you and we have received payment in full from you. When the goods have been delivered to you, the responsibility for any loss or damage is passed on to you.
Delivery & shipping
Free shipping on purchases over 390 SEK. Löwengrip Care & Color offers a standard delivery time of 2-4 working days after your order has been packed and ready for dispatch. You will be sent an email confirming the delivery details when your order is dispatched from our warehouse. If you haven’t received this emial within 3 working days please Contact our customer service team. Löwengrip Care & Color sends all their goods with Schenker.
Prices & availability
Sometimes a product you have ordered, might be out of stock and is then on backorder. This may be due to lack of stock or delivery delayed. In case of backorder, you will be sent a mail within 2-4 working days. Please contact us if you want to cancel your backorder or if you have any queries relating to delivery date etc. Löwengrip Care & Color will not accept responsibility for out of stock situations or stock management queries at our suppliers. Should a pricing error occur (subject to applicable law that cannot be excluded), we will not be bound by incorrect pricing stated, and reserve the right to cancel your purchase.
Should there be any damages or loss of item on route to customer, Löwengrip Care & Color is held responsible. If this has happened, it is the customer’s responsibility to inform the customer service team at Löwengrip Care & Color within a reasonable timeframe (max 4 weeks). Should there be any damages or loss of item during a return to Löwengrip Care & Color, the customer is liable
Unclaimed packages will be subject to an unclaimed parcel fee of 149 SEK. The fee corresponds to the cost of administration, return of goods and any additional handling. Payment term is 30 days net. Penalty fee for late payment is 50 SEK plus default interest and potential debt collection costs. Should you change your mind and want to cancel your purchase after the parcel has been despatched from our premises, you have to claim your parcel at your designated delivery Point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.
Applicable law and jurisdiction
These General Terms and your use of the website (and all relationships of non-contractual nature, which can arise through or in conjunction with these) will be regulated by and interpreted in accordance with Swedish Law . You accept that the Swedish Judiciary has exclusive jurisdiction on disputes linked to these General terms and the settlement of these.
Löwengrip Care & Color offers a standard delivery time of 2-4 working days after your order has been packed and ready for dispatch. You will be sent an email confirming the delivery details when your order is dispatched from our warehouse. If you haven’t received this email within 3 working days, please contact our customer service team. Löwengrip Care & Color sends all their goods with Schenker. Unclaimed packages will be subject to an unclaimed parcel fee of 149 SEK. The fee corresponds to the costs accrued from shipping and return of the parcel. We do not accept liability for out of stock situations, stock management or any potential pricing errors.
We have a longer delivery time at holiday´s for example at christmas, we´ll write the specific terms when the holiday is here.
Returns, Exchanges and product quality claim
Börjes Logistik & Spedition are responsible for returns, exchanges and product quality claims on behalf of lowengripcarecolor.com
Right of withdrawal
Löwengrip Care & Color obviously wants you to be 100% happy with your item. You therefore have the right of withdrawal and full refund for 14 Days, which is in accordance with the statutory right of withdrawal. The right of withdrawal or return is only applicable on goods where the actual item and its packaging are in an unaltered state, i.e. undamaged in sealed packaging. You, the customer, are responsible for return shipping charges. You should always contact our customer service team, prior to returning any goods to us and have your customer number or invoice number at the ready when you contact our team. Refund will be paid into your bank account within 30 days if you, the consumer, cancel your purchase. Löwengrip Care & Color will of course pay for the return shipping charges, should an item have been sent out in error. In order for us to be able to handle your return, you must include the original delivery note that you received in the original parcel.
Product quality claims
Löwengrip Care & Color guarantees that the goods you have ordered are in perfect order at the time of delivery. Should you receive a defective item or and incorrect delivery, you need to contact our customer service team as soon as possible. For goods damaged upon delivery, a rule of no later than 14 days apply. Löwengrip Care & Color will of course pay for the shipping for any incorrect deliveries and any product quality claims, but for us to be able to do so, you will personally need to email email@example.com and state what it is regarding, nature of the claim, the order number and possibly the invoice number too. When you return the item in the post, you also have to include a nothe stating that this is a product quality claim and the nature of the claim. This needs to be sent in with the delivery documents you received when you picked up your goods from the delivery point. You can also write directly onto the delivery document as long as everything is legible. These documents should be in the same package as the goods you are returning when you send them back to our warehouse.
When we receive a product quality claim, we carry out an investigation and we inspect the item. Your views as a customer are very valuable to us, so we do ask you to contact us directly with your views or concerns.
If parcels are reutned to us that have not been claimed by our customers at their designated delivery point, we reserve the right to debit the customer for all costs relating to such a return + handling charges: 149 SEK in total.
Product images and colors
We do our utmost to show the colors and design of our products as true to life and as accurately as possible on our website, but we cannot guarantee that the colors displayed in the online shop are exactly what they are like in real life. The color on the screen could depend on your computer and the settings of your screen. Not can we guarantee that all the images replicate exactly what the goods look like in real life.
If you have not found the answer to your question, please contact our customer service team!
Questions relating to products, please contact: firstname.lastname@example.org
Questions relating to deliveries, please contact: email@example.com
We will send you an answer within 24-48 hours, Monday – Friday (exept on holiday´s).